Why Partner with jBASE International?

The primary reason to do business with us is that we understand your business. We understand that the technical issues and the commercial issues are the two legs on which your business stands or falls and we place equal importance on both aspects of our relationship with you. We also understand that we cannot be successful without you being successful. Our team have an average time of dealing with partners of over 10 years. We hope that this experience will make it easier for you to talk to us and to explain your problems and allow us to work with you to come up with a creative and mutually beneficial solution. 

Let’s have a look at some of the things we have in place to make this happen. 

TECHNICAL SUPPORT

• When you sign up you will get an account manager for both Sales and Technical matters. Our support organization is the finest in the market and is not just a reactive resource. While you will get all your technical problems acknowledged and resolved in a timely fashion with a simple phone call or an email, we can address much harder questions like “what is the best way for me to web-enable my application?” or “how is the best way to interface with my suppliers Oracle system”. We will spend time with you explaining the pros and cons of the many solutions that jBASE provides. 

• We have a well defined support infrastructure which guarantees that problems will be dealt with in a timely fashion, including an escalation procedure that allows for a problem being worked on around the clock until a solution is found, provided, and accepted. We know your customers depend on you and you therefore depend on us. 
   

• Our product is technologically advanced – it allows you to continue to use your existing business logic while creating new, state of the art modules in Java, Visual Basic, C, C++, C# or whatever your development tool of choice may be. 
   

• You can create your application in jBASE and have it run on Oracle, DB2, SQL Server, etc without any change in application code whatsoever. 
   

• Also you can deploy your application on the widest range of platforms in the industry – all of the servers in the IBM eServer range (including AS 400 (iSeries) and System 390 (zSeries) as well as Microsoft OS products, Linux and the major Unix platforms. 

COMMERCIAL SUPPORT

However, commercial support is just as important as technical support. We do understand that you are unique and that you will have unique requirements, especially these days as it is getting harder to differentiate your solution simply by functionality.

How do we provide that uniqueness? 

• We can work with customers where exchange rates fluctuate in local currency.
   

• We have customers who have a different pricing model as the concurrent user model does not work for their business model.
   

• We work with customers to get marketing materials created jointly and placed where they will have maximum impact.
   

• And because you are unique, we realize that there are many situations that we haven’t addressed yet – but we will if required.