Many answers to your questions can be found by searching the Knowledgebase or viewing the jBASE Documentation. We also have a Google Group for peer discussion about jBASE. If you are unable to find the information you are looking for, jBASE Support will be glad to assist in resolving your technical problems.
Please note: emails to the address above will automatically create a ticket and a support engineer will reply to you as soon as possible. Regular support hours are 5:00 am – 5:00 pm PST. After hours support can be purchased separately, please speak to your sales rep for more information. The process will remain the same to contact support after hours, the live rep will confirm your after hour support contract prior to transferring to an engineer.
To help speed up resolution of your query:
- Open a jshell, type “jdiag -dvL” (this will create a file called jdiag.out) and include it in your e-mail as an attachment. If you are unable to do this, or don’t Open a jshell, type “jdiag -dvL” (this will create a file called jdiag.out) and include it in your e-mail as an attachment. If you are unable to do this, or don’t have jBASE installed, please indicate your platform and jBASE release.
- Be as specific as possible by providing a detailed description of the problem, how to reproduce it, and the expected and actual behavior. Also in the subject line of your email please include your version of jBASE and a description of the problem.
(i.e. – 5.2.30 – Need install password for jbase)